Please note due to COVID-19 there may be some delays beyond our control with your delivery. If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Free shipping orders do not include tracking.
All local delivery orders must be placed and paid for online through our website prior to delivery. Once your order is confirmed and ready for delivery, you will receive an email with instructions on when to expect your delivery.
Local delivery orders are available for delivery on Wednesdays between 10:00 AM and 4:00 PM. Please let us know if you will be unavailable during these hours and we will make arrangements for alternative delivery times.
Customers are responsible for providing a safe and accessible delivery location for our drivers. Please ensure that the delivery location is clearly marked and that someone will be available to receive the order.
Orders that are unable to be delivered due to an inaccessible location or a recipient who is not available will be returned to our warehouse and a redelivery fee will apply.
All local delivery orders are final sale and cannot be returned or exchanged.
Our team will make every effort to deliver your order on time, but please understand that there may be unforeseen delays due to traffic, weather, or other factors beyond our control. We will keep you informed of any delays and make every effort to accommodate your schedule.
Our delivery team will bring your order to your doorstep and will require a signature upon delivery.
Unfortunately, we currently do not offer International shipping outside of Canada. Please check our website regularly for any changes.
How Do I Check The Status Of My Order?
When your order has shipped, you will receive an email notification from us.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, Returns, And Exchanges
You can always contact us for any return questions at email@example.com.